Terms of service
Terms & Conditions
Website Ownership
This website is owned and operated by Mt Lyford Honey Limited, a New Zealand company. Throughout these Terms & Conditions, "Mt Lyford Honey", "we", "our", and "us" refer to Mt Lyford Honey Limited.
By accessing this website or placing an order, you agree to these Terms & Conditions, together with our Privacy Policy, Shipping Policy and Refund & Returns Policy.
Changes to These Terms
We may update these Terms & Conditions from time to time. Any changes become effective immediately upon publication on this website. By continuing to use our website, you agree to the updated Terms.
Pricing
All prices are displayed in New Zealand Dollars (NZD) and include GST where applicable.
Prices, promotions and product availability may change without notice.
Ordering & Payment
Orders are processed once payment has been successfully received.
While every effort is made to ensure product availability, occasionally an item may become unavailable after an order has been placed. If this occurs, we will contact you to discuss an alternative product or provide a full refund.
Order Processing & Dispatch
Orders are generally dispatched within 2 business days.
Orders placed during weekends or public holidays will be processed on the next business day.
Delivery estimates are provided in our Shipping Policy.
Delivery
Within New Zealand, we use trusted courier services including Post Haste and NZ Post.
International orders are shipped using tracked NZ Post International services.
Delivery timeframes are estimates only and may vary due to courier delays, customs processing, weather events or other circumstances beyond our control.
International Orders
International customers are responsible for ensuring honey may legally be imported into their destination country before placing an order.
Import duties, taxes, customs fees and any other charges imposed by the destination country are the responsibility of the customer.
Mt Lyford Honey is not responsible for orders delayed, refused, destroyed or returned by customs authorities.
International shipping restrictions and eligible products are detailed in our Shipping Policy.
Food Products
Due to the nature of food products, we are unable to accept returns or exchanges of honey once it has been delivered, except where required under New Zealand consumer law or where goods arrive damaged or incorrect.
Please refer to our Refund & Returns Policy for full details.
Damaged or Incorrect Orders
If your order arrives damaged or you receive an incorrect item, please contact us promptly.
Claims should be made within the timeframes outlined in our Refund & Returns Policy and include photographs where requested.
Order Cancellations
Orders enter our fulfilment process quickly.
Once an order has been placed, we are generally unable to cancel or amend it.
Please ensure your order is correct before completing your purchase.
Gift Vouchers
Gift Vouchers:
- are redeemable only at www.mtlyfordhoney.com
- cannot be exchanged for cash
- are non-transferable
- cannot be used to purchase another Gift Voucher
- expire on the date shown on the voucher
If the full value of the Gift Voucher is not used in one purchase, any remaining balance will remain available until the voucher expires.
Mt Lyford Honey reserves the right to amend Gift Voucher terms at any time.
Consumer Guarantees Act
Nothing in these Terms & Conditions limits or excludes your rights under the Consumer Guarantees Act 1993, the Fair Trading Act 1986, or any other applicable New Zealand legislation.
Liability
To the maximum extent permitted by New Zealand law, Mt Lyford Honey shall not be liable for any indirect, incidental, consequential or special loss arising from the use of this website or the purchase of our products.
Our total liability is limited to the value of the goods purchased where permitted by law.
Governing Law
These Terms & Conditions are governed by the laws of New Zealand.
Any disputes will first be addressed through good faith discussions. Where appropriate, the parties agree to attempt mediation before commencing legal proceedings.
Any legal proceedings shall be brought in the courts of New Zealand.
