Shipping policy

Dispatch
We aim to dispatch orders within 48 hours of payment being received. Orders made during the weekend or a public holiday will be sent on the next working day.

Target Delivery Times

New Zealand
As we are in a rural area, delivery can take 3 – 5 working days for most addresses but rural (non-urban) delivery can take up to 4 – 6 working days to arrive.

In New Zealand we send via PostHaste Couriers.

International
For orders going outside of New Zealand, we courier via DHL Express. Delivery can take 3 – 10 working days depending on your specific location.

Delivery Charges

New Zealand
New Zealand delivery prices will vary depending on the size of your order and your shipping address location. You can get a shipping estimate by adding products to your cart and clicking ‘Calculate Shipping’.

International
Shipping prices will vary depending on the size of your order and your shipping address location. You can get a shipping estimate by adding products to your cart and clicking ‘Calculate Shipping’ in the total section of the ‘Shopping Cart‘ page.

Please note that for international orders, the customer is responsible for all import duties, taxes and customs clearance fees.

In the unlikely event that your parcel is not delivered or is lost in transit, we have a flexible replace or refund policy on a case-by-case basis.

International Export Restrictions
New Zealand only allows 2kg of honey to be sent overseas per order.

International customers need to be aware of the import rules for their own country before making an order. We advise you to research the honey importing rules and regulations of the country you are wanting to send honey to before purchasing our honey. We will not take any responsibility if your country does not accept our honey.

We are unable to send honey to the following locations:

  • Austria
  • China
  • Egypt
  • France
  • Iran
  • Iraq
  • Mexico
  • Philippines
  • Russia
  • Spain
  • South Africa
  • South Korea
  • Switzerland
  • Taiwan
  • Thailand
  • Western Australia

Products we CANNOT send internationally:

  • Cooking Honey – it has been heated to separate it from the wax and does not meet export standards.