Privacy policy

Privacy Policy

Last Updated: 30 July 2026

At Mt Lyford Honey Limited, we respect your privacy and are committed to protecting your personal information.

Our online store is powered by Shopify, a secure e-commerce platform that enables us to sell our products online. This Privacy Policy explains what information is collected when you use our website, how it is used, and how we protect your privacy.

Information You Provide

When you place an order or contact us through our website, Shopify securely collects the information required to process your order on our behalf.

This information is made available to Mt Lyford Honey so we can fulfil your order and provide customer service.

This may include:

  • Your name
  • Billing and delivery address
  • Email address
  • Telephone number
  • Order details
  • Any information you choose to provide when contacting us

Payment information is processed securely through Shopify's payment providers. Mt Lyford Honey does not store your full credit or debit card details.

How Your Information Is Used

We use the information available to us to:

  • Process and dispatch your order
  • Communicate with you about your purchase
  • Respond to enquiries
  • Provide customer support
  • Meet our legal and tax obligations

If you choose to subscribe to our newsletter, we may occasionally send you information about new products, seasonal harvests, special offers, and company news. You may unsubscribe at any time using the link provided in our emails.

Shopify

Our website is hosted by Shopify, which securely processes customer orders and provides the technology required to operate our online store.

Shopify may collect technical information necessary to operate the website, process payments, prevent fraud, and maintain the security of its platform.

For more information about how Shopify handles personal information, please refer to Shopify's Privacy Policy.

Cookies

Our website uses cookies and similar technologies provided by Shopify and other trusted service providers.

These help to:

  • Keep the website functioning correctly
  • Remember your preferences
  • Understand how visitors use our website
  • Improve your shopping experience

You can manage or disable cookies through your web browser settings. Please note that doing so may affect the functionality of some parts of our website.

Third-Party Services

We use trusted third-party providers to help operate our business.

These may include services for:

  • Shopify (online store platform)
  • Payment processing
  • NZ Post and Post Haste (delivery services)
  • Loox (customer reviews)
  • Google Analytics (website analytics), if enabled
  • Microsoft Clarity (website behaviour analytics), if enabled

These providers only receive the information necessary to provide their services and are responsible for protecting the information they process in accordance with their own privacy policies.

Sharing Your Information

Mt Lyford Honey does not sell, rent, or trade your personal information.

Information is only shared where necessary to:

  • Process your order
  • Deliver your purchase
  • Process payments
  • Comply with legal obligations

Security

We take reasonable steps to protect the personal information available to us.

Our website is hosted on Shopify's secure platform, and we work with reputable service providers to help safeguard customer information.

While no online system can guarantee absolute security, we are committed to using trusted providers and appropriate security practices.

Your Rights

Under the New Zealand Privacy Act 2020, you have the right to request access to the personal information we hold about you and to request correction of any information that is inaccurate.

If you have any questions about your personal information, please contact us.

Contact Us

Mt Lyford Honey Limited

Email: admin@mtlyfordhoney.com

1625 Inland Road
Mount Lyford Village 7395
Canterbury
New Zealand