Refunds & Returns

Returns

Due to the nature of food products, we are unable to accept returns of honey once it has been delivered.

Please inspect your order upon arrival. If your order is damaged, defective, or incorrect, contact us as soon as possible so we can assess the issue and make it right.

Change of Mind

As our orders are processed promptly after payment, we are unable to accept cancellations or returns due to a change of mind.

Please choose your products carefully before completing your purchase.

Incorrect Items

If we accidentally send you the wrong item, please contact us immediately. We will arrange to send the correct product or provide a refund where appropriate.

If a product becomes unavailable due to unexpected demand, we may contact you to discuss a suitable substitute or offer a full refund.

Damaged Orders

If your parcel arrives damaged, please notify Mt Lyford Honey within 24 hours of delivery.

To help us process your claim quickly, please email clear photographs of:

• the damaged product,
• the packaging, and
• the shipping label,

within 48 hours of receiving your order.

Where appropriate, we will arrange a replacement or refund.

Exchanges

For food safety reasons, we do not offer exchanges on food products.

Order Cancellation

Once an order has been placed, it enters our fulfilment process quickly and cannot be cancelled.

Your Consumer Rights

Nothing in this policy limits your rights under the Consumer Guarantees Act 1993.